Returns Guidelines

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Returns Guidelines

To request a return please call our returns hotline toll free at 954-237-2245. Once your return is authorized, an email will be sent to you with your assigned return merchandise authorization and all instructions for the return. Once your return is received by our returns department it will be processed within 5 business days.

Refunds

RingVoz stands behind our products with a 30-Day Money Back Guarantee. Requests for refunds on items must be made within 30 days of receiving your order. Any requests for a refund made after 30 days may be denied.

Some items have return limitations and must be returned in original unopened packaging in order to be eligible for a refund. Once these products have been opened, you will no longer be eligible for a refund on the item and will be covered for warranty replacement on the product only. These products include:

  Custom made or special order items

  Potentially contaminated items that present hygiene concerns once used (i.e. ear pieces).

  Pepper Sprays

  Boxed software (Please note: downloadable software is non-returnable)

All refunds will be issued back to the original form of payment used to make the purchase. The refund will be issued for the item(s) returned only. Shipping charges from the original order will not be refunded as part of the return.

Exchanges

If you would prefer to exchange your item for a different product rather than receive a refund please contact us within 30 days of receiving your item. If there is any price difference for the exchange you will be charged or refunded as appropriate at the time your return is received and processed.

Warranty Replacements

All products are backed by our standard 90-Day Warranty. If your product stops working within 90 days of receiving the product and we are unable to resolve the issue through troubleshooting, we will issue a return for a replacement of the same item.

Any product which has a recurring subscription service (i.e. GPS Tracking) is automatically covered by our Lifetime Service Warranty. As long as you have active service for the device with RingVoz, we will replace or repair any item that is not fully functioning.

As part of our inspection process for warranty replacement requests, all items are tested upon receipt. If the returned item is found to be in working condition and free of defects your original item will be returned to you. If the item is confirmed to be defective, a new replacement unit will be shipped.

Inspection Process

All items returned are subject to an inspection/testing process.

If it is determined that an item returned is not in salable condition you may be charged a restocking fee of up to 20% of the price paid for the item. Conditions that will incur a restocking fee include, but are not limited to: damage to the product, its components, accessories or packaging. A restocking fee may also be assessed for missing parts, accessories or packaging.

If the product has been altered or physically damaged due to misuse, this may void the warranty and/or return eligibility of the item. In these rare cases your return may be denied and the product will be returned to you.

Return Shipping

Return shipping is paid by the customer for all products, unless the item is defective and under warranty, or as otherwise specified in a specific product detail page on our website. For qualifying returns, a prepaid UPS return label will be provided.

It is strongly recommended that you use a traceable return mailing service and to keep a record of the tracking number for the return shipment. RingVoz will not be responsible for any lost return shipments. In the case that proof of delivery is requested for a returned package, the return tracking number will be required.

Unauthorized Returns

Items returned without a return merchandise authorization issued by RingVoz may be denied and sent back to the customer. To ensure your return is processed in a speedy manner, we ask that all returns be requested through our returns hotline at 954-237-2245, so that we may issue the appropriate authorization and provide instructions on where to send your item. We do not process any returns in our corporate offices in Miramar. In rare cases, you may be specifically directed to return an item to our Miramar offices by a RingVoz customer representative.

International Customers

RingVoz is unable to reimburse any customs or duties fees paid by international customers in the event of a return of an item delivered outside the United States.

As stated in our shipping policy, RingVoz is not responsible for any additional charges levied by the recipient’s country for importing our products. As such, we will not be able to issue any reimbursements for those fees.

For warranty replacements, we are able to mark the packages for the replacement shipment as replacement products. However, it is still up to the discretion of the recipient country as to whether or not additional customs or duties fees will be issued for the new shipment. Regrettably, RingVoz is not able to control whether or not these fees will be issued. Any fees will remain the responsibility of the customer.

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